Na Nin offers returns and exchanges for eligible new and unworn purchases with original packaging and tags attached. Returns must be postmarked within 14 days of the confirmed delivery date.
 
Refunds are only issued for full-priced items. Full-priced items purchased using a discount code can be returned for store credit or exchange, excluding full-priced items purchased with our intro newsletter discount code—these items may be refunded.

Sale items, vintage/secondhand/secondhand contemporary items, apothecary, personal fragrances, and intimates are final sale without exception, and are not eligible for return, refund, or exchange.

If you have any questions regarding a vintage item please contact our vintage team prior to purchase. Vintage/secondhand items are likely to have minor flaws due to the nature of being pre-loved items. Some examples of minor flaws include and are not limited to: pilling, markings, discolorations, loose threading, and other signs of wear from the previous owner and age.

Please note that Na Nin is not responsible for items lost, stolen or damaged in transit. All returns will be inspected and processed within 2-3 business days of delivery. 

Upon approval, your refund will be issued in the form of the original method of payment. We will not refund original or return shipping costs, with the exception of returns for items sent in error or with damages. 

As a small business, the time, labor, and materials that contribute to fulfilling an order are significant resources and we are unable to absorb shipping costs when products are returned for refund or exchange. 

A confirmation email will be sent to you as soon as your refund has been processed. Na Nin reserves the right to deny any credits if the merchandise does not meet our requirements. 

Submit A Domestic Online Return Request 

With A Shipping Label From Na Nin

• Log in to your customer account - enter the email address associated with your original order with Na Nin and you will receive a 6-digit code to access your order history.
• Select the order with the item(s) you’d like to return and select “Request Return.”
• Select the item(s), quantity, and reason for return with an optional note.
• Once we approve your return, you will receive further instructions via email. We will provide a return shipping label for you and $15 will be deducted from any refund for shipping costs. 

With Your Own Shipping Service

• Please contact our customer service team with your order number and reason for return. 
• Securely package your item with all original tags, packaging, etc and include a note with your order number and email address. 
• Address your package to:

Na Nin Attn: Returns 
3600 Douglasdale Road Suite A 
Richmond, VA 23221 United States
+1 (804) 510-0142

• Once we approve your return, you will receive further information from our team via email.

Submit An International Online Return Request 

Please contact our customer service team with your order number and exchange request. 

Please contact our customer service team with your order number and exchange request. 

We process orders promptly during our regular working hours, Mon-Fri 9am-5pm EST. Once your order is placed, you’ll receive an email confirmation with your order details. Please note that any 2nd Day Air orders placed after 3pm EST will be processed the following business day.

There may be slight processing delays during sales, holidays, and other high volume fulfillment periods. If you have any questions or special requests regarding alternate shipping options, rates, or delivery times, please don’t hesitate to contact our sales team. 

We are now fulfilling certain orders from two locations, our studio and our dedicated warehouse. Orders containing multiple items may ship separately from each location. If so, you'll receive tracking information for both parts of your package. 

Once an item has been shipped, Na Nin is not responsible if the item is lost, stolen, or damaged in transit. Na Nin uses UPS Ground & UPS 2nd Day Air shipping for most domestic orders (depending on customer's preference). We recommend U.S. customers select the signature confirmation option during checkout for extra security on delivery. If you prefer an alternative method of shipping, please contact our team via email. 

If a package is lost, stolen, or damaged in shipment, a claim must be filed with the shipping service provider, not with Na Nin. If a package shows it has been delivered through the tracking number and the customer is unable to locate their package, Na Nin is not responsible and will not issue a refund or store credit.  

We offer local pick up at our studio location in Richmond, VA. When placing an order online, please select 'PICK UP' as the delivery method. Most orders are ready within 2 to 4 business days. If you would prefer to pick up at our brick & mortar location, please reply to your confirmation email and our team will make those arrangements for you.

Na Nin is not responsible for customs fees, duties, taxes, or tariffs.

Na Nin offers DHL eCommerce, DHL Express, & UPS Expedited (2 to 5 day) shipping for most international orders, and each country's customs duties, taxes, tariffs, etc may vary. As stated, Na Nin is not responsible for these fees and they are not included in the shipping charge. The customer is responsible for any additional charges.

International customers with shipping addresses verified as remote will be subject to an additional charge. A member of our sales team will be in touch after your order has been placed, and a separate invoice will be sent to collect this amount.  

Packages refused will be subject to our restocking fee of 10% per item plus cost of return shipment. 

If we are notified that your purchase has been flagged as a risk of fraudulent activity, a return or exchange will not be accepted. Purchases marked high risk through the checkout services will be reviewed and will not be processed as advised through our shop’s host.

Thank you for familiarizing yourself with our terms prior to purchasing. As a small business, these guidelines help us grow with consistency and reliability.

We greatly appreciate your business and support.