Shipping + Returns

Returns

Na Nin offers returns and exchanges for items in new/unworn condition with tags attached and all original packaging within 10 days of receipt. 

Items purchased from our SALE or with a promotional code are FINAL SALE and non-returnable/eligible for exchange. Vintage items, beauty, fragrance, and intimates are also FINAL SALE. No Exceptions.

Mailing your order back with tracking/confirmation is the safest option as NA NIN cannot be held responsible for items lost or damaged while in transit. Please securely package up your items (along with all original tags, packaging, etc) and mail to:

Na Nin, Attn: Returns
101 S. Addison Street
Richmond, VA 23220

 

Once we receive your return, a member from our sales team will review your order and upon approval issue your refund in the form of the original method of payment minus shipping costs, a $7 USD restocking fee will be deducted from your refund.

A confirmation email will be sent to you as soon as your refund has been processed. Na Nin reserves the right to deny any credits if the merchandise does not meet our requirements. Thank you for shopping with Na Nin. Your business is truly appreciated.

 

Shipping

Once an item has been shipped, Na Nin is not responsible if the item is lost or damaged in transit. We are not responsible for customs fees, duties, taxes, or tariffs.

International customers with shipping addresses verified as remote will be subject to an additional $35 charge.  A member of our sales team will be in touch after your order has been placed and a separate invoice will be sent to collect this amount.  

If we are notified that your purchase has been flagged as a risk of fraudulent activity a return or exchange will not be accepted.  Purchases that show as high risk through the checkout services will be reviewed and will not be processed if advised through our shop’s host.